Dear Milan,
Thank you for writing us, we will be happy to help you.
We are so sorry to hear these words and for the problem.
Unfortunately, we have had problems with suppliers who have poured into our work, due to the difficult time we are all going through.
I have checked the status of your kit: the WGS analysis is at 35.27 gigabases out of the required 90 gigabases.
Please, the lab informed me that the sequencing, although a bit slow, is proceeding regularly.
I hope you understand the difficult moment we are all living, and that the information given has reassured you a bit.
Hoping I have been exhaustive, I remain available for any other questions.
Sincerly,
Francesca
Шта значи ово?