Kakva je ovo greska?
We are contacting you regarding the Big Y-700 upgrade for kit N xxxxxx Your email is either listed as the primary for this kit or was listed in the billing address for this order.
I'm sorry your Big Y-700 results are delayed. The Big Y-700 test typically takes 6-10 weeks to process on average.
Unfortunately, your sample experienced a quality control failure at the end of its most recent run and we are starting a rerun immediately at the highest priority.
I understand you are eager for the results of your testing, and we do not like to postpone tests for our customers. However, there are instances when samples can require additional testing. Our lab works to reduce the situations where this would be necessary whenever possible.
While it is rare that this next rerun would also fail to pass quality control and produce results, it does happen from time to time. Please ensure that your mailing address is current by editing the Contact Information under your Account Settings. We will contact you if a new collection is required at such time.
At this time, no further action or response is required. If this rerun passes quality control, you can expect your results within the next 6 weeks. It is possible results may come back sooner than this timeframe, as your sample is being processed at the highest priority and the lab is working to reduce delays.
We will notify you once the results are available or if anything else is needed on your end.
We always strive to deliver results as quickly as we can without compromising the quality of those results, and we regret that the need to run your test another time will cause a delay in delivering your results to you. We'll send you an email notification once the results have passed quality control and are posted to your account.
